CarePartners In-Home Support

Who We Serve

The CarePartners in-home support program is designed for adults with Medicare Advantage, Medicaid, Medicare + Medicaid (Duals), and Commercial health insurance plans who have an existing primary care provider (PCP) and feel they could benefit from additional support with their healthcare and lifestyle needs. The type of support is customized to your needs and can vary from more intensive support – for example, in-home support with managing chronic conditions that make it hard to leave your home – to lighter-touch support, such as annual in-home check-ups and occasional health coaching to help you stay healthy and on your feet.

Our teams are made up of doctors, nurses, pharmacists, social workers, mental health professionals, community health workers and more. Every person is different. We work closely with you, your family members and caregivers, and your primary and specialist doctors to understand your individual health goals – whatever they may be – and help you succeed in achieving them. For example:

• We can help you maintain overall peace of mind about your health by providing both regular in-home checkups and urgent care if you need it.
• We can help you manage any of your chronic conditions (such as heart and lung conditions, diabetes, or kidney disease) to avoid flare-ups and stay out of the hospital.
• We can help you set and track lifestyle goals like nutrition, exercise, and weight loss.
• We can help you understand your medications, order prescription refills, as well as determine whether there are medications you can stop taking.
• We can help you manage symptoms from depression, anxiety, or other mental health conditions.
• We can help you get access to things like medical equipment, healthy meals, transportation, and housing that meets your needs.

We currently provide our CarePartners in-home support program in Ohio and North Carolina through partnerships with specific health plans. If you are eligible for this program, you will have already received outreach via your existing health plan with instructions on how to enroll. If you have not received outreach and would like more information about our CarePartners programs in Ohio and North Carolina, please use our Get In Touch page.

I don’t have a primary care doctor that I see regularly. Can I still join your program?

Yes! If you live in Ohio or North Carolina and are eligible for our program through your health insurance plan, but don’t have a regular primary care doctor, we can help you find a new primary care doctor when you join our program. Please contact us today to enroll.

How It Works

When you enroll in the CarePartners in-home support program, this is what happens next:

1. We schedule you for your first in-home checkup visit – this is based on your schedule and needs
2. Before your first in-home visit, we give you a call to confirm your appointment and better understand your living space so that our team can plan in advance and provide the best care possible
3. During your first in-home visit, you sign a form confirming you’d like to be a part of our program (that’s it – no long questionnaires to fill out) and then we conduct our initial check-up to better understand your health and needs

From there, our teams work with you and your regular doctor to develop a detailed personal Care Plan that lays out what’s needed to manage your health and well-being, in accordance with your goals. This usually has two components:

1. Regular in-home checkup visits that are based on your healthcare goals and level of need
2. A wide variety of customized services and supports – this could be anything from “traditional” medical care such as specialist doctor consultations, vaccine scheduling, or help with understanding your medications, to other more lifestyle-oriented supports like fitness recommendations, coaching sessions, or connections to community resources we think you would benefit from. Everything is personalized to you.

As long as you remain a member of the CarePartners in-home support program, you have access to a whole team dedicated to your health and well-being, at all times including regular in-home checkups, urgent visits, 24/7 phone access to our team, and so much more.